Whether you're just starting your career or you're a seasoned professional, your case manager resume needs to reflect not only your experience and skills but also your ability to handle sensitive and complex situations.

In this article, we'll provide you with a variety of case manager resume examples and templates to guide you in creating a compelling application that highlights your qualifications and sets you apart from the competition.

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Case manager resume examples

Legal case manager resume sample

Legal case manager resume template

Legal case manager resume template
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Legal case manager resume | Sample text

Professional Summary

Dedicated and detail-oriented Legal Case Manager with over 8 years of experience managing complex cases from inception to resolution. Proficient in case management software, legal research, and client communication. Demonstrated ability to work collaboratively with attorneys and clients to ensure the efficient and effective progression of cases.

Professional Experience

Legal Case Manager

Smith & Johnson LLP, New York, NY

January 2020 – Present

  • Manage over 150 active cases simultaneously, ensuring all deadlines and court dates were met.
  • Conduct legal research and prepared comprehensive case summaries for attorneys.
  • Coordinate with clients, opposing counsel, and court personnel to facilitate case progression.
  • Draft and filed legal documents including motions, briefs, and pleadings.
  • Utilize case management software to maintain accurate and up-to-date files.

Paralegal/Case Manager

Greenberg & Co., Boston, MA

June 2016 – December 2019

  • Provided comprehensive case management support to a team of five attorneys.
  • Conducted initial client intake and gathered relevant case information.
  • Prepared and submitted discovery requests and responses.
  • Maintained detailed and organized case files, ensuring all documentation was current.
  • Assisted in the preparation of depositions and mediations.

Education

Bachelor of Arts in Legal Studies

University of Massachusetts, Amherst, MA

Graduated: May 2016

Skills

  • Case Management Software (e.g., Clio, MyCase)
  • Legal Research (LexisNexis, Westlaw)
  • Document Drafting and Filing
  • Client Communication and Interviewing

Awards

  • Outstanding Paralegal Award (2023)
  • Employee of the Year – Greenberg & Co. (2019)

Languages

  • Spanish (Bilingual)

Strong sides of this case management resume:

  • The summary provides a quick overview of the candidate's experience and skills, making it easy for recruiters to see qualifications at a glance.
  • Each job role includes action verbs for specific duties and responsibilities, providing a clear picture of the candidate’s day-to-day tasks and contributions.
  • The use of numbers (e.g., managing over 150 active cases, 95% success rate) demonstrates the candidate's effectiveness and impact.
How to properly format a resume for a case manager?

Here are some recommendations:

  • Choose a professional font like Arial, Calibri, or Times New Roman. Font size should be between 10-12 points.
  • Most resumes should fit comfortably on one page if you have 10 years or less of experience. For more extensive experience, two pages are acceptable.
  • Use 1-inch margins on all sides and ensure adequate spacing between sections for readability.
  • Left-align text to make it easier to read. Center alignment can be used for your contact information.
  • Add bullet points to list achievements and responsibilities to make them easy to scan.
  • Save and send your application as a PDF file to preserve formatting.
  • When applying online, ensure a professional file name, such as "Jane_Doe_Case_Manager_Resume.pdf".
  • Check for consistent use of font sizes, bullet points, and styles.

Resume Trick offers a variety of professionally designed templates that ensure your document looks polished and adheres to industry standards.

The online resume builder automatically applies a consistent format throughout your application, which helps to avoid errors that can occur when creating manually.

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Mental health case manager resume example

Mental health case manager resume sample

Objective

Compassionate and dedicated Mental Health Case Manager with 7 years of experience providing comprehensive care and support to individuals with mental health issues. Seeking to leverage my skills and experience to contribute to the well-being and recovery of clients at Cedars-Sinai Medical Center.

Professional Experience

Mental Health Case Manager

Los Angeles County Department of Mental Health, Los Angeles, CA

June 2019 – Present

  • Conduct comprehensive assessments to identify clients' mental health needs and develop individualized treatment plans.
  • Coordinate with healthcare providers, social services, and community resources to ensure clients receive necessary services.
  • Monitor and document client progress, adjusting treatment plans as necessary to achieve optimal outcomes.
  • Manage a caseload of 30 clients, maintaining detailed records and ensuring compliance with regulatory requirements.

Key Achievements:

  • Successfully reduced hospital readmission rates by 20% through effective case management and follow-up care.
  • Implemented a new client tracking system that improved efficiency and accuracy in reporting.

Case Management Intern

UCLA Health, Los Angeles, CA

September 2017 – May 2019

  • Assisted in conducting client assessments and developing care plans under the supervision of senior case managers.
  • Coordinated services with external agencies, including housing, employment, and healthcare providers.
  • Supported clients in setting and achieving personal goals, providing motivation and resources.

Key Achievements:

  • Played a key role in a community outreach program that increased client engagement by 15%.
  • Received commendation for outstanding support during a crisis intervention situation.

Education

Master of Social Work (MSW)

University of Southern California, Los Angeles, CA

Graduated: May 2019

Bachelor of Arts in Psychology

University of California, Los Angeles (UCLA), CA

Graduated: May 2017

Certifications

  • Licensed Clinical Social Worker (LCSW), State of California - renewed in 2024
  • Certified Case Manager (CCM), Commission for Case Manager Certification - valid till 2026

Skills

  • Comprehensive client assessments and treatment planning
  • Coordination with healthcare and community resources
  • Crisis intervention and conflict resolution -Client advocacy and rights protection -Excellent written and verbal communication
  • Proficient in case management software (e.g., CareLogic, TIER)
  • Strong organizational and time management skills

Here are a few reasons why this sample case manager resume will impress recruiters:

  • Specific accomplishments, such as reducing hospital readmission rates and implementing a new client tracking system, demonstrate the effectiveness in the work place.
  • The candidate holds master's and bachelor's degrees from prestigious universities, which provide a strong theoretical foundation for their practical experience.
  • The case manager resume example lists a range of relevant skills showcasing the ability to handle various aspects of the role effectively.
Should I choose a case manager resume summary or objective?

A resume summary provides a concise overview of your qualifications, experience, and skills. It’s ideal if you have relevant experience and achievements in case management.

Case manager resume summary sample:

Experienced Case Manager with over 7 years in social services, specializing in mental health and substance abuse. Proven track record of developing personalized care plans and coordinating with interdisciplinary teams to improve patient outcomes. Strong background in crisis intervention and advocacy with excellent organizational and communication skills.

An objective statement focuses on your career goals and what you hope to achieve in the role you’re applying for. It's suitable if you’re transitioning from a different field or if you’re entering the profession for the first time.

Case manager resume objective example:

Seeking a Case Manager position where I can leverage my background in social work and passion for supporting underserved communities. Eager to apply my skills in case coordination and resource management to contribute to meaningful client outcomes.

Social work case manager resume sample

Social work case manager resume template

Social work case manager resume template
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Social work case manager resume example | Text version

Professional Summary

Dedicated and compassionate Social Work Case Manager with experience in providing comprehensive management services, including client advocacy, resource coordination, and support for individuals facing complex life challenges. Skilled in communication, crisis intervention, and interdisciplinary collaboration.

Professional Experience

Social Work Case Manager

Ada County Health Department, Boise, ID

June 2020 – Present

  • Develop and manage individualized case plans for a diverse caseload of 40+ clients, focusing on mental health, substance abuse, and housing stability.
  • Coordinate with local agencies and service providers to ensure clients receive necessary services and support.
  • Conduct regular assessments and updates to adjust care plans based on client progress and changing needs.

Case Manager

Idaho Behavioral Health Associates, Nampa, ID

March 2016 – May 2020

  • Provided case management services for clients with behavioral health issues, including crisis intervention and long-term support planning.
  • Worked closely with clients to develop achievable goals and connect them with community resources such as therapy, housing, and employment assistance.
  • Implemented evidence-based practices and interventions, leading to a 20% increase in client goal attainment.

Social Services Coordinator

Gem County Social Services, Emmett, ID

January 2014 – February 2016

  • Managed a caseload of 30+ clients, providing support and referrals for social services including financial aid, health care, and family counseling.
  • Assisted in program development and implementation, contributing to the creation of new support services based on community needs.
  • Conducted outreach and engagement activities to raise awareness of available services and resources.

Education

Master of Social Work (MSW)

Boise State University

Boise, ID, 2022

Bachelor of Social Work (BSW)

University of Idaho

Moscow, ID, 2013

Licenses & Certifications

  • Licensed Clinical Social Worker (LCSW) – Idaho Board of Social Work Examiners, 2024
  • Certified Case Manager (CCM) – Commission for Case Manager Certification, 2023
  • Crisis Intervention Training (CIT) – Idaho Police Academy, 2022

Skills

  • Case Management
  • Crisis Intervention
  • Client Advocacy
  • Resource Coordination

This sample social case manager resume is effective for several reasons:

  • The document is well-organized and easy to read, with clear headings and bullet points that help highlight key information.
  • Each job entry describes specific responsibilities and tasks performed, showcasing your range of skills and expertise.
  • The resume includes quantifiable accomplishments, such as managing a caseload of 40+ clients and achieving a 20% increase in client goal attainment.
How to showcase your case manager skills for resume?

For busy hiring managers, the skills section provides a quick overview of what you bring to the table. It allows them to assess your fit for the role at a glance.

If you’re transitioning from another field, this part of your resume helps you demonstrate how your previous experience is applicable to case management.

  • Soft skills are personal attributes that influence how you interact with others and approach work. They are often harder to quantify but crucial for effective collaboration and communication.
  • Hard skills are specific, teachable abilities or knowledge sets that are often quantifiable and usually gained through education, training, or hands-on experience.

Case manager hard skills for a resume:

  • Crisis Intervention
  • Resource Coordination
  • Case Management Software (e.g., CareLogic, ClientTrack)
  • Data Analysis
  • Report Writing
  • Client Assessment
  • Care Planning
  • Knowledge of Relevant Laws and Regulations
  • Budget Management
  • Multilingual Communication

Case management soft skills:

  • Communication
  • Empathy
  • Problem-Solving
  • Time Management
  • Teamwork -Adaptability
  • Conflict Resolution
  • Organizational Skills
  • Active Listening
  • Stress Management

Beginner housing case manager resume example

Entry-level housing case manager resume sample

Objective

Compassionate and dedicated individual seeking an entry-level Housing Case Manager position. Eager to leverage strong communication skills, problem-solving abilities, and a solid foundation in social services to support and empower individuals in securing and maintaining stable housing.

Education

Bachelor of Social Work (BSW)

University of Illinois, Urbana-Champaign, IL

Graduated: May 2024

  • Relevant Coursework: Housing Policy, Community Resources, Human Behavior, Social Welfare

Certifications

  • Certified Housing Counselor (CHC) – Expected October 2024
  • CPR and First Aid Certified – April 2023

Experience

Intern – Social Services

United Way of Central Illinois, Springfield, IL

January 2024 – April 2024

  • Assisted case managers in developing and implementing personalized housing plans for clients.
  • Conducted intake interviews and assessed client needs to provide appropriate housing resources. -Coordinated with local housing authorities and service providers to ensure timely and effective support for clients.
  • Developed and maintained detailed case notes and reports to track client progress and outcomes.

Customer Service Representative

State Farm Insurance, Springfield, IL

June 2022 – December 2023

  • Provided excellent customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
  • Developed strong communication and problem-solving skills through daily interactions with diverse clients.
  • Utilized organizational skills to manage multiple tasks and meet deadlines in a fast-paced environment.

Skills

  • Case Management. Proficient in conducting client assessments, developing action plans, and tracking progress.
  • Communication. Excellent verbal and written communication skills, capable of building rapport with clients and stakeholders.
  • Problem-Solving. Strong analytical skills to identify issues and develop effective solutions.
  • Organization. Adept at managing case files, scheduling appointments, and coordinating services.
  • Cultural Competence. Experienced in working with diverse populations and understanding their unique needs.

Volunteer Experience

Volunteer Coordinator

St. John’s Breadline, Springfield, IL

September 2022 – Present

  • Organize and led volunteer activities, including meal distribution and housing assistance programs.
  • Collaborate with shelter staff to identify client needs and provide appropriate support services.
  • Assist in fundraising efforts and community outreach to raise awareness about homelessness.

Why is this case management resume effective?

  • The customer service and internship roles demonstrate valuable transferable skills such as communication, problem-solving, and organizational abilities.
  • The application highlights relevant certifications (expected and completed), showing a commitment to professional development and a readiness for the role.
  • The volunteer experience shows a commitment to community service and an understanding of the challenges faced by individuals in need.
What educational credentials should I add to my resume for a case manager?

When showcasing your education on a resume, you'll want to highlight any relevant degrees, certifications, and additional training that align with the field.

When listing these credentials, make sure to include the name of the institution or certifying body, the degree or certification obtained, and the date of completion.

For higher education, you might also mention any academic honors, extracurricular activities, and your GPA (if it's above 3.5).

RN case manager resume sample

Nurse case manager resume template

Nurse case manager resume template
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RN case manager resume | Sample text

Professional Summary

Compassionate and results-oriented RN Case Manager with over 12 years of experience in healthcare settings. Proven ability to manage complex cases, coordinate care plans, and collaborate with multidisciplinary teams to optimize patient outcomes. Certified Case Manager (CCM) with strong skills in patient advocacy, discharge planning, and utilization review.

Professional Experience

Case Manager

HealthCare Solutions, New York, NY

March 2020 – Present

  • Manage a caseload of 50+ patients with chronic conditions, coordinating care between healthcare providers, patients, and families to ensure comprehensive treatment plans.
  • Conduct initial assessments, developed care plans, and facilitated referrals to specialists, resulting in a 15% reduction in hospital readmissions.
  • Implement evidence-based interventions to improve patient self-management and adherence, contributing to a 20% improvement in satisfaction scores.

Clinical Nurse Specialist

City Medical Center, Brooklyn, NY

June 2015 – February 2020

  • Led interdisciplinary team meetings to develop individualized care plans for patients with complex health conditions, enhancing care continuity and patient outcomes.
  • Utilized data analytics to monitor patient progress and identify trends, driving quality improvement initiatives that reduced medication errors by 10%.
  • Educated patients and families on disease management, preventive care, and self-care techniques, improving patient knowledge and engagement.

Registered Nurse

St. Mary’s Hospital, Queens, NY

January 2012 – May 2015

  • Provided direct patient care in a fast-paced hospital environment, including assessments, administration of medications, and coordination of care with other healthcare professionals.
  • Assisted with discharge planning and follow-up care, contributing to a smoother transition from hospital to home and reducing readmission rates.

Education

Bachelor of Science in Nursing (BSN)

New York University, New York, NY

Graduated: May 2011

Certifications

  • Certified Case Manager (CCM) – Commission for Case Manager Certification (Valid till 2026)
  • Registered Nurse (RN) License – No. 123456 (Valid till 2025)
  • Basic Life Support (BLS) – American Heart Association

Skills

  • Care Coordination and Case Management
  • Patient Advocacy and Education
  • Utilization Review and Discharge Planning
  • Data Analysis and Quality Improvement
  • Interdisciplinary Team Collaboration

This resume for a nurse case manager is strong for several reasons:

  • The summary at the top concisely highlights key strengths, such as experience, skills, and certifications.
  • Including certifications like CCM and RN License demonstrates formal qualifications and adherence to industry standards.
  • The case manager resume sample features specific achievements with quantifiable results, which helps to show the candidate’s impact in previous roles.
How to organize the experience section in a case management resume?

Don't forget to include:

  • Job title. Clearly state your role (e.g., Case Manager, Senior Case Manager).
  • Company name. Add the name of the organization where you worked.
  • Location. City and state of the company.
  • Dates of employment. Use month and year (e.g., January 2018 – March 2023).

List the core case manager duties in resume that are pertinent to the sphere, such as client assessment, care planning, and coordination of services.

Where possible, use metrics or specific outcomes in this resume section to demonstrate the impact of your work (e.g., "Increased client satisfaction scores by 20%").

Conclusion

Creating a strong and effective resume is a critical step in securing a position as a case manager.

Remember to emphasize your ability to manage cases with compassion, efficiency, and professionalism.

By using the resume examples and templates provided in this article, you can ensure your application highlights your unique skills, experiences, and the value you bring to potential employers.

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