In the hospitality industry, where operational efficiency is paramount, your resume must highlight your ability to manage staff, ensure guest satisfaction, and maintain high standards of service.

This article delves into hotel manager resume examples and essential writing tips specifically tailored for hospitality specialists.

Whether you're an experienced professional looking to advance your career or a newcomer eager to break into the industry, these insights will help you create a resume that stands out in the competitive job market.

My definition of a good hotel is a place I'd stay at.

Robert De Niro

Hotel manager resume examples

Hotel general manager resume sample

Hotel general manager resume template

Hotel general manager resume template
Use template Download PDF

Resume for a hotel general management | Plain text

Professional summary

Dedicated and results-driven Hotel General Manager with 8 years of experience in the hospitality industry. Proven track record of optimizing operational efficiency, maximizing revenue, and enhancing guest satisfaction.

Experience

Hotel General Manager

Grand Plaza Hotel, New York, NY

2020 - Present

  • Oversee all aspects of hotel operations, including guest services, housekeeping, maintenance, sales, and finance.
  • Develop and implement strategic plans to achieve revenue targets and profitability goals.
  • Lead a team of 6 department heads and staff, providing guidance, coaching, and performance feedback.
  • Implement cost-control measures to improve operational efficiency without compromising service quality.

Front Desk Supervisor

Sunrise Inn, Miami, FL

2018 - 2020

  • Supervised front desk operations, including check-in/check-out procedures and guest relations.
  • Trained and mentored front desk staff to maintain high service standards.
  • Assisted in resolving issues and complaints to ensure guest satisfaction.
  • Managed room inventory and reservations to optimize occupancy and revenue.

Hotel Receptionist

Seaside Restaurant, Miami, FL

2016 - 2018

Education

Bachelor of Arts in Hospitality Management

Cornell University, Ithaca, NY

2013 - 2017

  • Greeted and seated guests in a friendly and courteous manner.
  • Managed reservations and coordinated seating arrangements to optimize restaurant flow.
  • Provided guests with menus and assisted any inquiries or special requests.
  • Worked closely with servers and kitchen staff to ensure smooth service.

Skills

  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal skills.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Strategic planning and problem-solving abilities.
  • Proven track record of driving revenue and profitability growth.

Languages

  • French (Intermediate)

Strong sides of this hotel manager resume:

  • The hotel manager resume summary is concise and highlights key strengths and achievements. It clearly communicates experience, dedication, and results-oriented approach.
  • Each role includes specific responsibilities and accomplishments, demonstrating a progressive career trajectory.
  • Including language skills adds value, especially in diverse and international settings.
How to properly format a resume for a hotel manager?
  • Choose a professional, easy-to-read font. Popular options are Arial, Calibri, and Times New Roman.
  • Use 10-12 point font size for the body text and 14-16 for headings.
  • For a hotel manager with extensive experience, keep your application to 1-2 pages. Those with less experience should aim for a one-page resume.
  • At the top of the page, include your name, phone number, email address, and LinkedIn profile (if applicable).
  • Use bold or slightly larger font size for section headings to make them stand out.
  • Add bullet points with action verbs to list responsibilities and achievements for clarity and brevity.
  • Ensure consistent formatting throughout the resume (e.g., alignment, bullet point style, font size).

If you want to avoid any issues, select one of the pre-made hotel manager resume templates.

Our online resume builder allows you to save your documents as a PDF file. This format preserve your formatting better than Word documents or text files.

Create your professional Resume in 10 minutes for FREE

Build My Resume

Hotel sales manager resume example

Sample hotel sales manager resume

Professional Summary

Results-oriented Hotel Sales Manager with experience in driving revenue growth, developing strategic plans, and building strong client relationships in the hospitality industry. Proven ability to increase bookings, manage key accounts, and lead successful marketing campaigns. Adept at negotiating contracts, analyzing market trends, and executing promotional strategies to maximize hotel revenue.

Professional Experience

Hotel Sales Manager

Marina Bay Hotel, New Orleans, LA

July 2018 – Present

  • Develop and execute a comprehensive sales strategy that increased annual revenue by 18% and expanded market share.
  • Manage key corporate accounts and negotiated contracts, resulting in a 25% increase in bookings.
  • Coordinate with the marketing team to launch targeted campaigns, driving a 30% increase in group bookings and event space rentals.
  • Analyze market trends and competitor activities to identify opportunities for growth and adjust sales tactics accordingly.
  • Lead a sales team of 8, providing training and mentorship that improved performance and achievement of targets.

Senior Sales Executive

The Grand Horizon Hotel, Houston, TX

March 2015 – June 2018

  • Achieved a 20% increase in room revenue by implementing innovative sales strategies and securing new business opportunities.
  • Cultivated relationships with travel agencies, event planners, and corporate clients to generate consistent leads and repeat business.
  • Coordinated and executed successful sales presentations and site tours, converting 40% of prospects into clients.
  • Monitored and reported on performance metrics, utilizing data to optimize sales efforts and improve results.

Sales Coordinator

Cityscape Inn, Dallas, TX

January 2012 – February 2015

  • Supported the sales team in achieving revenue goals through lead generation, proposal preparation, and client follow-ups.
  • Assisted in organizing and executing promotional events, leading to a 15% increase in overall hotel bookings.
  • Managed booking systems and client databases, ensuring accurate and up-to-date records for sales tracking and reporting.
  • Provided excellent customer service to clients, addressing inquiries and resolving issues to maintain high levels of satisfaction.

Education

Bachelor of Business Administration in Marketing

University of Texas at Austin, TX

Graduated May 2011

Certifications

  • Certified Hospitality Sales Professional (CHSP) – Hospitality Sales and Marketing Association International (HSMAI), 2023
  • Advanced Sales Certification – Sales Management Association, 2021

Skills

  • Sales Strategy and Planning
  • Account Management
  • Contract Negotiation
  • Market Analysis and Research
  • Client Relationship Management
  • Revenue Optimization
  • Promotional Campaigns
  • Team Leadership and Training

Achievements

  • Increased annual revenue by $500,000 through the successful implementation of a new sales strategy and targeted marketing initiatives.
  • Secured a long-term contract with a major corporate client, resulting in an additional $1 million in annual revenue.
  • Spearheaded a referral program that generated 150 new leads and contributed to a 20% increase in new business acquisition.

Here are a few reasons why this example of hotel sales manager resume will impress recruiters:

  • The use of specific metrics effectively demonstrates the impact in previous roles. These numbers provide concrete evidence of the success.
  • The referral program example illustrates the ability to think creatively and implement successful strategies to drive business growth.
Should I choose a hotel manager resume objective or summary?

The choice between an objective and a summary for a hotel manager resume depends on your experience level and career goals.

  • Use an objective statement if you are entry-level, switching careers, or have limited relevant experience. Explain your professional goals and how they align with the job.

Hotel manager resume summary sample:

Dynamic Hotel Manager with over 10 years of experience in managing luxury hotels. Proven track record in boosting revenue, enhancing guest satisfaction, and leading high-performing teams. Skilled in financial management, strategic planning, and implementing innovative operational strategies.

  • Pick a resume summary if you have considerable experience and want to highlight your key achievements and skills. It provides a strong impact by immediately presenting your suitability for the role.

Hotel manager resume objective example:

Enthusiastic and motivated individual with a strong background in customer service and hospitality seeking an entry-level Hotel Manager position. Committed to learning and growing in a dynamic and fast-paced environment.

Assistant hotel manager resume sample

Assistant hotel manager resume template

Assistant hotel manager resume template
Use template Download PDF

Resume for assistant hotel manager | Text version

Professional Summary

Dynamic and detail-oriented Assistant Hotel Manager with over 5 years of experience in hospitality management. Proven expertise in supporting daily operations, enhancing guest experiences, and driving revenue growth. Adept at team leadership, conflict resolution, and operational efficiency. Committed to providing exceptional service and contributing to the overall success of the hotel.

Professional Experience

Assistant Hotel Manager

Grand Vista Hotel, Austin, TX

2023 – Present

  • Assist in managing the daily operations of a 180-room upscale hotel, including front desk, housekeeping, and food and beverage services.
  • Implement a new check-in/check-out procedure that reduced wait times by 20% and improved overall satisfaction scores by 12%.
  • Address and resolve guest complaints promptly, achieving a 95% satisfaction rate.

Guest Services Agent

Parkside Suites, Houston, TX

2019 – 2023

  • Provided exceptional customer service, handling guest requests, and resolving issues to enhance overall experience.
  • Assisted in managing reservations and coordinating room assignments to optimize occupancy rates.
  • Supported daily administrative tasks, including processing payments, maintaining records, and preparing reports.

Education

Certified Hospitality Supervisor (CHS)

American Hotel and Lodging Educational Institute (2024)

First Aid and CPR Certified

American Red Cross (2022)

Skills

  • Customer Service
  • Time Management
  • Staff Supervision and Training
  • Reservation Systems and Booking Software

Links

LinkedIn - brigidamorgan

Languages

  • Italian (Intermediate)

This assistant hotel manager resume sample is effective for several reasons:

  • The summary concisely outlines the candidate’s experience, expertise, and commitment to the hospitality industry.
  • Mentioning intermediate proficiency in Italian can be a valuable asset in diverse, multicultural environments, enhancing communication with international guests.
  • Providing a LinkedIn profile link is useful for networking and giving potential employers an easy way to view further details about the candidate.
How to showcase your hotel manager skills for a resume?

The skills section allows you to demonstrate the specific abilities that make you an effective hotel manager.

Employers often use applicant tracking systems (ATS) to scan resumes for specific keywords. Including them can help ensure your resume gets noticed and moves through the initial screening process.

  • Hard skills are specific, teachable abilities or knowledge sets that are often acquired through education, training programs, certifications, and on-the-job training. They are essential for performing specific tasks.
  • Soft skills are interpersonal attributes, personality traits, and social skills that determine how you interact with others. They are crucial for building relationships, solving problems, and managing teams effectively.

Hard skills needed to be a hotel manager:

  • Financial Management
  • Property Management Systems (PMS)
  • Revenue Management
  • Operations Management
  • Marketing and Sales
  • Human Resources Management
  • Foreign Languages
  • Event Planning
  • Inventory Control
  • Risk Management

Hotel manager soft skills for a resume:

  • Leadership
  • Communication
  • Problem-Solving
  • Customer Service
  • Organizational Skills
  • Adaptability
  • Teamwork
  • Empathy
  • Attention to Detail
  • Stress Management

Hotel operations manager resume example

Sample hotel operations manager resume

Professional Summary

Seasoned Hotel Operations Manager with over 15 years of experience in overseeing hotel operations, enhancing guest satisfaction, and driving operational efficiency. Expert in managing diverse teams, optimizing processes, and implementing strategies to increase revenue and improve guest experiences.

Professional Experience

Hotel Operations Manager

Pinnacle Peaks Resort, Denver, CO

June 2017 – Present

  • Oversee daily operations of a 250-room luxury resort, including front desk, housekeeping, food and beverage, and maintenance.
  • Implement a new property management system that improved operational efficiency and reduced check-in/check-out times by 15%.
  • Develop and execute a staff training program that enhanced service delivery and resulted in a 20% increase in positive guest feedback.
  • Manage an annual budget of $7 million, achieving cost savings of 12% through strategic vendor negotiations and process improvements.
  • Coordinate with the sales and marketing teams to develop promotional packages, increasing off-season bookings by 25%.

Assistant Hotel Manager

Urban Retreat Hotel, Phoenix, AZ

March 2013 – May 2017

  • Assisted in managing operations for a 180-room boutique hotel, focusing on guest services and facility maintenance.
  • Led a team of 40 staff members, providing coaching and support that reduced employee turnover by 18%.
  • Improved guest satisfaction scores by 15% by implementing a comprehensive guest feedback system and addressing concerns promptly.
  • Oversaw daily financial operations, including payroll, inventory management, and budget tracking, ensuring accurate and timely reporting.
  • Executed successful renovation projects, enhancing guest rooms and public areas, leading to a 10% increase in satisfaction ratings.

Front Office Supervisor

Coastal Breeze Inn, San Diego, CA

January 2009 – February 2013

  • Supervised front desk operations, including guest check-in/check-out, reservations, and handling inquiries and complaints.
  • Streamlined front desk procedures, resulting in a 20% reduction in guest wait times and improved overall efficiency.
  • Conducted regular staff training sessions and performance evaluations, leading to enhanced service quality and employee morale.
  • Managed scheduling and staffing for the front desk, ensuring optimal coverage during peak periods and special events.

Education

Bachelor of Science in Hospitality Management

University of Denver, CO

Graduated May 2008

Certifications

  • First Aid and CPR Certified – American Red Cross, 2022

Skills

  • Hotel Operations Management
  • Budgeting and Financial Oversight
  • Team Leadership and Staff Training
  • Guest Relations and Service Improvement
  • Process Optimization
  • Vendor Management
  • Marketing and Promotional Strategies
  • Problem Solving and Conflict Resolution

Professional Affiliations

  • Member, American Hotel and Lodging Association (AHLA)
  • Member, Hospitality Financial and Technology Professionals (HFTP)

Why is this hotel management resume effective?

  • A Bachelor’s degree in Hospitality Management is directly related to the role.
  • Membership in professional organizations like AHLA and HFTP indicates ongoing engagement with the industry and commitment to staying current with trends.
  • The resume demonstrates a broad range of responsibilities from managing daily operations to implementing new systems and leading staff.
What educational credentials should I add to my resume for a hotel manager?

In this resume section highlight degrees, specific courses, projects, or certifications that are directly relevant to hospitality, management, business, or other similar fields.

Start with your most advanced degree and work backward. This helps to immediately showcase your highest level of education.

Detail the following information:

  • Degree type (e.g., Bachelor of Science, Master of Business Administration)
  • Major or field of study (e.g., Hospitality Management, Business Administration)
  • Name of the institution
  • Location of the institution (City, State)
  • Graduation date (Month/Year)

If you graduated with honors or received any academic distinctions, be sure to include these details.

Resort hotel manager resume sample

Resort hotel group resume template

Resort hotel group resume template
Use template Download PDF

Resort hotel manager resume | Sample text

Professional Summary

Results-driven Resort Hotel Manager with over 14 years of experience in luxury hospitality management. Proven track record of enhancing guest satisfaction, driving revenue growth, and leading high-performing teams in resort environments. Adept at strategic planning, budget management, and implementing innovative solutions to elevate guest experiences.

Professional Experience

Resort Hotel Manager

Sunset Paradise Resort, Santa Monica, CA

June 2018 – Present

  • Oversee daily operations of a 200-room luxury resort, including guest services, housekeeping, and food and beverage operations.
  • Implemented a new guest feedback system, increasing guest satisfaction scores by 15% within the first year.
  • Managed an annual budget of $5 million, achieving cost savings of 10% through effective resource allocation and vendor negotiation.
  • Trained and supervised a team of 50+ staff members, resulting in a 25% reduction in staff turnover through enhanced training programs and employee engagement initiatives.

Assistant Resort Manager

Seaside Elegance Hotel, Laguna Beach, CA

March 2014 – May 2018

  • Assisted in managing day-to-day operations of a 150-room resort, including guest relations, event coordination, and facility maintenance.
  • Developed and implemented a guest loyalty program that boosted repeat bookings by 30%.
  • Conducted regular staff meetings and performance reviews, contributing to a 15% improvement in team productivity.

Guest Services Supervisor

Coastal Retreat Inn, Malibu, CA

July 2010 – February 2014

  • Supervised front desk operations and guest services for a 100-room boutique hotel.
  • Implemented a streamlined check-in/check-out process, reducing guest wait times by 25%.

Education

Bachelor of Science in Hospitality Management

University of California, Los Angeles (UCLA), Los Angeles, CA

Graduated May 2010

Certifications

  • Certified Hospitality Supervisor (CHS) – American Hotel and Lodging Educational Institute, Renewed in 2024
  • Certified Hotel Administrator (CHA) – American Hotel and Lodging Educational Institute, Valid till 2026

This hotel manager resume sample is strong for several reasons:

  • Each role builds on the previous one, showcasing increased responsibilities and leadership.
  • The document includes certifications pertinent to the industry, demonstrating a commitment to professional development.
How to organize the experience section in a hotel management resume?

List your work experience in reverse chronological order, starting with the most recent position. This allows hiring managers to see your latest and most relevant experience first.

Don't forget to include:

  • Job title
  • Name of the hotel
  • Location (city and state)
  • Dates of employment

Demonstrate your accomplishments with specific, measurable outcomes. Use numbers to highlight your success and impact.

Conclusion

Creating an effective hotel manager resume requires careful attention to detail, a clear presentation of your skills, and a strong emphasis on your achievements and experience.

Remember, your application is the first impression you make on potential employers, so take the time to tailor it to each job posting, showcasing your unique qualifications and dedication to excellence in the hospitality industry.

By following the hotel manager resume examples and writing tips provided in this article, you'll be well-equipped to craft a resume that highlights your strengths and sets you apart from other candidates.

Create your professional Resume in 10 minutes for FREE

Build My Resume